I am a Senior Manager in Call Center Operations and Clinical Quality at Healthfirst where I lead initiatives focused on improving member engagement, quality performance and operational efficiency. With experience spanning HEDIS outreach, provider intake, interprofessional collaboration, I bring a practical, data driven approach to healthcare operations. I am completing my Masters's Degree in Health Information Management at CUNY School of Professional Studies with a focus on data governance, quality reporting, and performance improvement in managed care environments.